Terms and Conditions

First of All

Welcome, and thank you for booking with That Welsh Nail Guy!

Please take a moment to read through my Terms & Conditions to help ensure your appointment runs as smoothly as possible. By booking an appointment, you are agreeing to the terms below.

If you have any questions at all, please get in touch before your appointment.

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Cancellations

When booking through my online booking system, you’ll be asked to enter your card details to secure your appointment.

* If you reschedule or cancel within 48 hours of your appointment, you’ll be charged 50% of the treatment price (excluding any promotional or discounted offers).

* If you cancel on the day of your appointment or fail to attend without notice, you’ll be charged 100% of the treatment price (excluding any promotional or discounted offers).

If any cancellation fee cannot be collected, future appointments may be refused until the outstanding balance has been paid.

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Payment Options

The remaining balance must be paid on the day of your appointment once your treatment has been completed.

I accept:

* Bank Transfer

* Payments through the booking app

* Contactless Card Payment

* Exact Cash

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Services

Please make sure you book the correct treatment, as the time allocated for your appointment depends on the service selected.

If you’re unsure which service to book, feel free to message me via social media or email before booking and I’ll be happy to help.

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Lateness

Please aim to arrive on time, or even a few minutes early where possible.

A 15-minute grace period is allowed. If you arrive more than 15 minutes late, your appointment may need to be cancelled and you’ll be charged 100% of the appointment price (excluding any promotional or discounted offers).

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Nail Fixes

If you experience any issues with your nails, please let me know within 72 hours of your appointment.

Any fixes required due to workmanship within this timeframe will be completed free of charge.

Repairs required due to accidental damage, picking, biting, misuse or anything outside of normal wear may still be chargeable.

Any fixes requested after 72 hours will be charged in line with my nail repair pricing.

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Refunds

If you have any concerns about your nails, please let me know during your appointment or before you leave. I genuinely don’t want anyone walking away unhappy with their nails, and I’ll always do my best to correct any issues before you leave.

Once you’ve left your appointment, refunds will not be offered. Where appropriate, I may offer a repair instead.

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Age Requirements

My services are available to clients aged 16 and over only.

If an appointment is booked for anyone under the age of 16, the appointment will not go ahead and any applicable cancellation fee may be charged.

If I have any concerns regarding age, I may ask for valid photographic ID before carrying out the service.

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Children in the Salon

Children are not permitted in the salon under any circumstances.

This is to ensure the safety of everyone in the salon, due to the use of professional equipment, sharp tools and chemicals, and to help maintain a calm environment for all clients.

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Removals

Please attend your first appointment with clean, bare nails.

I only remove products applied at Ginger by Zoe Studio.

I do not remove, infill, repair or work over products applied by another nail technician.

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Health & Sickness

If you’re feeling unwell or have symptoms of a contagious illness, please contact me before your appointment.

Depending on the situation, you may be asked to wear a face covering. If you choose not to do so when requested, your appointment may be cancelled and the full appointment price may be charged.

Please also let me know before your appointment if you have any allergies, medical conditions or anything else that may affect your treatment.

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Accessibility

If you have any accessibility requirements, please let me know before your appointment.

I’ll always do my best to make reasonable adjustments wherever possible.

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Respect & Safe Space

My salon is a safe, welcoming and inclusive space.

Any abusive, threatening, hateful or discriminatory behaviour towards myself or anyone else will not be tolerated.

If this happens, your appointment will end immediately, you’ll be charged the full appointment price (excluding promotional or discounted offers), and you won’t be able to book future appointments.

I also reserve the right to refuse or stop a service if I believe it would be unsafe or inappropriate to continue.

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Contacting Me

The best way to contact me regarding bookings, appointments or general enquiries is via social media or email.

Instagram: @thatwelshnailguy

Email: thatwelshnailguy@outlook.com

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Unexpected Circumstances

Very occasionally, appointments may need to be rearranged due to illness, emergencies or circumstances beyond my control.

If this happens, I’ll contact you as soon as possible to rearrange your appointment.

Thank you for taking the time to read my Terms & Conditions. I really appreciate your support and look forward to welcoming you to That Welsh Nail Guy.